The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Escape
“The beds were incredibly comfortable, providing a perfect night's sleep and relaxation after a long day.” view full review
Delicious Breakfast
“The breakfast spread was outstanding, featuring a great variety of options that catered to every taste.” view full review
Perfect Shower
“The shower was the easiest to use, with perfectly set temperature and great pressure, making every wash refreshing.” view full review
Refreshing Views
“The room offered wonderful views, and the ability to open the windows for fresh air added to the overall enjoyable atmosphere.” view full review
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
Limited time reception
Rooms/ Facilities for disabled
Wheelchair access
Air conditioning in public areas
Lift
Currency exchange
Souvenir shop
Sports & Fitness
Exercise gym
Guest Parking
Electric kettle
Services
Room service
Laundry
Shops/Commercial services
Dining
Continental breakfast
Restaurant
Bar/ Lounge area
Buffet breakfast
Business
Business centre
Children
Cots
Kids club
Spa & Leisure
Garden area
Room features
Free Wi-Fi in rooms
In-room air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Hair dryer
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Cable/ Satellite television
Paid films
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Cromwell Road, 97 27,
London,
United Kingdom,
SW7 4DN,
Greater London
Map view
street view
Cromwell Road, 97 27,
London,
United Kingdom,
SW7 4DN,
Greater London
City landmarks
Museum
Victoria and Albert Museum
1.2
km
Garden
Buckingham Palace
3.1
km
Park
Hyde Park
3.0
km
Museum
Natural History Museum
1.1
km
Museum
Science Museum
1.3
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
4.6
km
Museum
The British Museum
4.9
km
Palace
Kensington Palace
2.7
km
Park
Kensington Gardens
2.1
km
87-135 Brompton Rd
Harrods
1.9
km
Event hall
Royal Albert Hall
1.7
km
Museum
Design Museum
1.8
km
Park
Holland Park
1.7
km
Square
Trafalgar Square
4.2
km
Elizabeth Tower - Houses of Parliament
Big Ben
4.2
km
Museum
National Gallery
4.2
km
Zoo
Battersea Park
2.4
km
Monument
The Albert Memorial
1.7
km
Marylebone Rd
Madame Tussauds London
3.8
km
Church
Westminster Abbey
4.0
km
Museum
Leighton House Museum
2.0
km
Market
Borough Market
6.7
km
Stadium
Stamford Bridge
2.3
km
Gallery
Wallace Collection
3.4
km
Gallery
Saatchi Gallery
2.1
km
Museum
18 Stafford Terrace
1.1
km
Store
Kensington High Street
1.5
km
Museum
National Army Museum
2.4
km
LondonEngland
Kensington Square
2.1
km
Exhibition Centre Warwick Road
Earl's Court
3.6
km
Nearby
Museum
Natural History Museum
1.1
km
Museum
18 Stafford Terrace
1.1
km
Museum
Design Museum
1.2
km
81 Fulham Road Chelsea
Michelin House
1.1
km
Restaurants
Forum Room
70 m
Kensington Forum 97 Cromwell Road
Bugis Street at Copthorne Tara Hotel
50 m
2 Scarsdale Place Copthorne Tara Hotel London Kensington
Bugis Street Brasserie
550 m
4-18 Harrington Gardens
Steak & Co. Gloucester Road Kensington
360 m
152 Gloucester Road Kensington
Ask Italian
370 m
Unit 23-24 Gloucester Arcade 128 Gloucester Road
Ashburn S.W.7 Restaurant
210 m
Kensington Forum 97 Cromwell Road Holiday Inn London - Kensington Forum
Cromwell Tavern
220 m
97 Cromwell Road Holiday Inn Kensington Forum
ristorante vecchiomondo
220 m
118 Cromwell Road
Light of India
1.3
km
67-69 Gloucester Road South Kensington
The Stanhope Arms
260 m
97 Gloucester Road Kensington
Baalbakis Restaurant
330 m
124 Cromwell Road
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Great location
Friendly staff
Room issues
Unresponsive service
6.8/10
Nice
Rooms
6.1
Location
8.0
Service
7.0
Dining
6.6
Guest reviews
6.8/10
based on 11 reviews
3.5/5
based on 5043 reviews
7.6
7.6/10 based on 5079 reviews
#692 of 1,160 hotels in London based on Tripadvisor
David
United Kingdom,
March
2024
5.6/10
The hotel has a nice location near attractions in London, but there were some issues with the rooms and service. The dining experience was satisfactory, and the facilities were decent.
Rooms
5.0
The room was quite small and old, not up to the 4-star standard. Several issues like a broken metal box, rickety wooden panel for the bathroom door, and missing shower curtain made the stay less comfortable.
Service
5.0
The staff, except for the unresponsive front desk regarding room changes, were friendly and welcoming across various hotel areas such as reception and dining.
Location
7.0
The location is great, especially for visiting the Chelsea Flower Show, with attractions nearby. However, there were some issues with pending charges on debit cards causing financial inconvenience.
Dining
6.0
The dining options were average, needing more variety and better prepared food, particularly for items like omelettes that were pre-cooked and kept under heat lamps.
Facilities
6.0
Great location
Room issues
Charles
United States,
March
2024
8.0/10
My stay at this hotel was a mixed bag. The rooms were clean and offered a great view of the London skyline, but the check-in process was a bit chaotic with many guests complaining about room readiness. On the bright side, the breakfast spread was quite good.
Rooms
8.0
The room was clean and had a great view of the London skyline.
Service
9.0
The staff, dressed in black suits, were very friendly and helpful. They assisted me even before the official check-in time.
Location
9.0
The location is fantastic, just a two-minute walk from High Street Kensington Tube. It's very convenient for accessing shops and restaurants in the area.
Dining
7.0
The breakfast was good with plenty of choices, but some items could have been better as they were undercooked.
Facilities
7.0
The facilities were decent, and the hotel is right next to Gloucester Road tube station, making it very convenient for transportation.
Mary
United Kingdom,
January
2024
7.0/10
The hotel is centrally located, making it convenient for museums, parks, and the underground station. The rooms, while clean and equipped with essentials for a short stay, do not entirely match a 4-star standard. The service had mixed experiences with slow check-in and some rudeness but also friendly and accommodating interactions. The dining options varied from very nice to disappointing. The location is the highlight, being near major attractions like the Royal Albert Hall and Kensington Palace, with easy access to public transport.
Rooms
7.0
The rooms were clean and had all the essentials for a short stay.
Service
6.0
I encountered mixed service experiences, from slow and rude interactions to surprisingly nice and friendly staff.
Location
9.0
The hotel's location is very convenient, being close to major attractions like the Royal Albert Hall and Kensington Palace.
Dining
7.0
The dining options had a range from very nice to disappointing, offering plenty of choice but also falling short of expectations at times.
Facilities
6.0
Jack
United Kingdom,
January
2024
6.4/10
The hotel had mixed feelings. On one hand, the room was in need of an update and showed signs of wear, lacking modern amenities. On the other hand, it was conveniently located near Gloucester Road station with excellent access to attractions. The dining experience was decent, but service struggled slightly with language barriers. Still, the value for money was reasonable for the stay.
Rooms
5.0
The room was in need of an update and showed signs of wear, missing modern amenities.
Service
6.0
Service was decent, but language barriers posed a challenge.
Location
8.0
Conveniently located near Gloucester Road station with excellent access to attractions.
Dining
7.0
The dining experience was decent, although language barriers affected service quality.
Facilities
6.0
Facilities were average with room for improvement.
Pete
United States,
December
2023
8.2/10
The hotel's location is very convenient, near attractions and perfect for using the underground. The rooms were spacious and clean, although some maintenance issues were present. The service was brilliant, with polite staff offering excellent value for money. The dining experience was varied and buffet-style. Overall, a stay with both positives and negatives.
Rooms
7.0
The rooms, although spacious and clean, had some maintenance issues like blocked toilets and hard-to-open bathroom doors.
Service
9.0
The service was amazing, with polite and attentive staff offering excellent value for money.
Location
8.0
The hotel's location is perfect, near the underground and within walking distance to museums and key attractions. However, parking is expensive.
Dining
9.0
The dining experience was amazing, with a varied buffet style offering hot and cold food options.
Facilities
8.0
The hotel had good facilities, including a mini fridge in the room for storing snacks.
Roy
United Kingdom,
December
2023
7.8/10
The hotel has stunning views from the rooms, but they were a bit musty. They were clean, albeit small. The service was excellent overall, especially with special assistance for my wife's injury, although there were issues with the billing accuracy. The location is ideal, close to key attractions and public transport, offering a perfect balance of convenience and tranquility. The dining experience varied from good to not so pleasant. Overall, a mixed but mostly positive experience.
Rooms
7.0
The rooms had good views but were a bit musty and small, though clean.
Service
8.0
The service was commendable, with special attention to our needs despite billing inaccuracies.
Location
9.0
The hotel's location is perfect for exploring key attractions and easy access to public transport.
Dining
7.0
The dining experience ranged from good to disappointing, with some pleasant surprises and letdowns.
Facilities
8.0
The hotel provides varied facilities to suit different needs.
Charlie
United States,
September
2023
6.2/10
I had a mixed experience at this hotel. The rooms were clean but somewhat tiny, and the noise from nearby disrupted my sleep. The staff, although helpful at times, could be inconsistent in their service.
Rooms
7.0
The rooms were clean, albeit small. I wish they were higher for a better view.
Service
7.0
The staff were friendly and helpful overall, with some inconsistencies.
Location
6.0
The location was convenient for visiting museums and near the metro station but noise from nearby may affect your stay.
Dining
5.0
The breakfast was disappointing with low-quality items, but the restaurant had some good options.
Facilities
6.0
The hotel offered standard facilities, nothing extraordinary.
John
United Kingdom,
August
2023
6.6/10
The hotel's rooms could use more attention to cleanliness, and despite a quick response to bringing up an additional guest, they were quite compact. The service was welcoming, friendly, and helpful. The location was convenient but expected more for the rate paid. The dining experience varied from very poor service to absolutely beautiful. The facilities were in-house and good with a great choice available.
Rooms
5.0
The rooms weren't clean, and they were quite compact.
Service
8.0
The staff were very welcoming, friendly, and helpful.
Location
7.0
The location was very good and convenient for my needs.
Dining
6.0
The dining experience had moments of both poor service and being absolutely beautiful.
Facilities
The facilities were in-house and provided a great choice.
Edmund
United Kingdom,
June
2023
6.0/10
The hotel is conveniently close to High Street Kensington Tube, offering easy access to shops and restaurants. However, the rooms seemed rundown, with some amenities not functioning correctly, and check-in was a bit time-consuming. Despite this, the location is ideal for exploring London.
Rooms
6.0
The rooms, although with a good breakfast spread, appeared rundown and small. The hairdryer was faulty, and there was a wait at check-in.
Service
5.0
The reception staff came off as arrogant and charged my credit card without prior notice, lacking a personal touch.
Location
8.0
The hotel's location near High Street Kensington Tube is fantastic for accessing shops and restaurants, making it an ideal choice while visiting London. However, the property would benefit from an upgrade.
Dining
7.0
The dining experience was satisfactory, but could have been improved with hotter dishes and a better selection of cheeses and cold meats.
Facilities
5.0
The hotel facilities need attention for an overall enhanced guest experience.
Jill
United Kingdom,
June
2023
6.2/10
My stay at the Holiday Inn was quite disappointing. The rooms were noisy all night and too small for the price charged, showing signs of wear and tear. However, the convenient location near Gloucester Road tube station was a positive aspect.
Rooms
5.0
The rooms were small and noisy, not worth the rate charged.
Service
7.0
The staff were friendly and welcoming, from reception to the restaurant.
Location
9.0
The location is extremely convenient, near Gloucester Road tube station and within walking distance of attractions like the V&A Museum.
Dining
5.0
The dining experience was average, with limited options and small portions for the size of the hotel.
Facilities
6.0
The facilities were basic but adequate for a short stay.
Richard
United Kingdom,
May
2023
7.4/10
The hotel offers spacious rooms with great comfortable beds and nice additional extras like complimentary water and tea facilities. However, the rooms were a bit noisy and in need of updates as the curtains did not completely black out the light. Overall, the experience was above average.
Rooms
7.0
The rooms were spacious and had great comfortable beds, but they were a bit noisy.
Service
8.0
The staff members were very helpful, especially the concierge and porters, although there seemed to be an issue with processing payment on a different card and handling luggage storage.
Location
8.0
The hotel is located near Gloucester Road tube station, making it convenient for exploring London with good Metro lines, but the transportation cost was somewhat high when the tubes were not running.
Dining
7.0
The dining experience offered a good variety of options, including a pancake station and full English breakfast, but the hot food portions were small for a hotel of this size.
Facilities
7.0
The hotel boasts wood-fired pizzas and adequate facilities.
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